Start with the garment you want to make and when you plan to wear it. Look at the fabric’s weight, texture and drape, then confirm its composition and width. If you are unsure, send us the product name and tell us what you have in mind.

Lighting and screen settings can make a shade appear slightly different. Check the close-up images as well as the main photograph. If the colour is especially important for your outfit, ask the team for guidance before ordering.

For ready-to-wear pieces, compare the product’s measurements with a similar garment that fits you comfortably. For unstitched fabric, confirm the required length with your tailor; the garment style, fabric width and your measurements all affect how much you need.

Yes. Share the product name or a screenshot and let us know what you would like to check, such as colour, measurements, available length or tailoring options. Contact the team here.

Use the payment options displayed at checkout for your order. If you need to confirm a particular method before buying, contact the team first. Share payment information only through the designated payment process.

Contact us as soon as possible with your order reference and the change you need. Whether a change is possible depends on the order’s progress, particularly if fabric cutting or tailoring has already started.

Enter your delivery address at checkout to review the options available for your order. If your location is not listed, or you need delivery by a particular date, check with the team before placing your order.

Keep your order reference handy and contact the team for an update. If you have received a dispatch message with a tracking link, use that link to check the courier’s latest delivery information.

Contact us promptly with your order reference and clear photographs of the item and packaging. Keep the item unused and avoid cutting or altering the fabric while the issue is being reviewed. The team will explain the next steps for your order.

Bring a reference photograph, a garment with a fit you like, or a clear idea of the occasion. Discuss the fabric, silhouette and finishing details, then confirm available services, measurements, pricing and timing before placing the order.

Share your occasion date and garment requirements with the team before ordering. Allow time to discuss the design and any fittings. Only rely on a completion or collection date once it has been confirmed for your order.

Follow the care label or instructions supplied for the specific item. Different fabrics need different treatment, so avoid assuming they can all be washed in the same way. For unstitched cloth, ask about shrinkage and preparation before cutting.