Returns & exchanges
Let’s put things right.
Draft for business review. Replace all bracketed fields with confirmed details before publishing.
Contact us first
For a return, exchange or item received incorrectly, contact [CONFIRM CUSTOMER CARE CONTACT] with your order reference and photographs where relevant.
Time to raise a request
Requests must be raised within [CONFIRM REQUEST WINDOW] of [CONFIRM STARTING EVENT]. The team will explain the next steps.
Eligibility
[CONFIRM ELIGIBLE CONDITION, PACKAGING AND TAG REQUIREMENTS]. Confirm separate terms for cut fabric, stitched garments, bespoke orders and sale items before publishing.
Costs and refunds
[CONFIRM RETURN SHIPPING RESPONSIBILITY, EXCHANGE CHARGES, REFUND METHODS AND TIMING]. Do not send items back until the return process and destination have been confirmed.